We do have an obsession with ratings. Companies are constantly sending them out but they're outdated.

Your customers will let you know how you're doing 2 ways: via social media and with their wallets.

My best recommendation to companies is to engage more on social media and spend less time on sending surveys.

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Lean Living: I simplify everything so you can focus on crushing life caitmack.substack.com

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Cait Mack

Cait Mack

Lean Living: I simplify everything so you can focus on crushing life caitmack.substack.com